Shipping policy

Shipping Policy

Last updated: March 9, 2026

Attentra Studio ships physical products to selected domestic and international destinations. This Shipping Policy explains how order processing, shipping, delivery, customs, failed delivery, lost parcels, digital products, and related matters are handled when you place an order through our store.

By placing an order with Attentra Studio, you agree to this Shipping Policy in addition to our Terms of Service and Refund Policy.

1. Scope of This Policy

This Shipping Policy applies to physical goods purchased from Attentra Studio, including but not limited to:

books
journals
printed materials
apparel
merchandise
accessories
art-related products
limited-edition items
packaged creative goods
future physical product lines offered through the store

This policy does not apply to digital products unless a section specifically refers to them.

2. Order Processing Times

All orders are subject to processing before shipment.

Standard processing time is typically 1 to 5 business days, but processing may take longer during:

product launches
pre-order campaigns
holiday periods
promotional events
periods of unusually high demand
inventory checks
quality review
operational disruption outside our reasonable control

Business days do not include weekends or public holidays.

Processing time is separate from shipping time.

Orders are not considered shipped until they have been handed to the shipping carrier and tracking information, where available, has been issued.

3. Shipping Destinations

Attentra Studio may ship within the United Kingdom and to selected international destinations.

Shipping availability may change at any time depending on:

carrier restrictions
customs limitations
delivery reliability
sanctions or legal restrictions
operational capacity
product-specific limitations

We reserve the right to restrict or decline shipping to certain countries, territories, or addresses at our discretion.

4. Shipping Methods and Carriers

Orders may be shipped using one or more third-party carriers depending on:

destination
item type
package size
weight
speed selected at checkout
warehouse or fulfillment partner used

Available shipping methods may vary by order.

Attentra Studio reserves the right to choose the final carrier or fulfillment route used for shipment, even where estimated delivery windows are shown at checkout.

5. Delivery Estimates

Delivery estimates shown at checkout or elsewhere on the site are estimates only and are not guaranteed.

Delivery times may vary based on:

destination country
customs clearance
postal delays
weather disruption
seasonal demand
courier backlog
failed delivery attempts
local delivery conditions

Attentra Studio is not liable for delivery delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.

6. Shipping Charges

Shipping fees are calculated at checkout unless otherwise stated.

Shipping fees may vary depending on:

destination
product type
package size
order value
shipping speed selected
promotional shipping offers

Shipping charges are generally non-refundable, except where required by law or where we determine, in our sole discretion, that a refund is appropriate due to our error.

7. Customs, Duties, Taxes, and Import Charges

For international orders, customs duties, import taxes, VAT, handling fees, or other government-imposed charges may apply.

Unless clearly stated otherwise, these charges are the customer’s responsibility.

Attentra Studio is not responsible for:

customs charges
import duties
local taxes
brokerage fees
customs delays
refusal of delivery due to unpaid import fees

If an international shipment is refused, abandoned, destroyed, or returned due to customs issues or unpaid fees, any refund will be subject to deduction of all shipping, return, customs, handling, and administrative costs incurred.

8. Accuracy of Shipping Information

Customers are responsible for providing complete and accurate shipping details at checkout.

This includes:

full recipient name
correct street address
apartment or unit number where applicable
postal code
country
phone number if required for delivery

Attentra Studio is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete address information supplied by the customer.

If an order has not yet shipped, we may be able to update an address upon request, but we do not guarantee that changes can be made once an order is placed.

9. Tracking Information

Where tracking is available, customers will receive tracking details once the order has been shipped.

Tracking updates depend on the carrier and may not update immediately.

Attentra Studio is not responsible for delays in tracking scans, missing tracking events, or gaps in carrier updates.

10. Lost, Missing, or Delayed Shipments

If a parcel is significantly delayed, marked delivered but not received, or appears lost in transit, customers should first check:

the tracking information
safe places around the delivery location
with neighbours or reception staff
with the shipping carrier

If the issue remains unresolved, customers should contact us at:

lunchiano.dbana@gmail.com

We may, at our discretion, open a carrier investigation or request additional information before determining next steps.

Attentra Studio is not automatically liable for parcels once they are marked as delivered by the carrier, but we will make reasonable efforts to assist.

Any replacement or refund for lost parcels will be assessed case by case.

11. Delivered but Not Received Claims

If a package is marked as delivered by the carrier but the customer claims it was not received, Attentra Studio may require:

confirmation of the delivery address
contact with the carrier
a waiting period for local delivery resolution
a formal claim or declaration
identity verification
evidence that the parcel was not received

We reserve the right to decline replacement or refund requests where delivery confirmation, address accuracy, or customer responsibility indicates that the order was successfully delivered.

12. Failed Delivery Attempts and Returned Parcels

If a parcel is returned to Attentra Studio or our fulfillment partner due to:

incorrect address
failed delivery attempts
refusal of delivery
non-collection from pickup point
customs non-payment
incomplete recipient information

the customer may be responsible for:

re-shipping fees
return handling costs
customs costs
original non-refundable shipping charges

If the customer no longer wants the order after return, any refund may be reduced by the direct costs incurred by Attentra Studio.

13. Damaged Parcels in Transit

If an order arrives visibly damaged, customers should contact us within 48 hours of delivery and provide:

the order number
photos of the packaging
photos of the item
a description of the damage

Failure to report shipping damage promptly may affect our ability to assist with a replacement, claim, or refund.

We reserve the right to determine whether damage occurred in transit, during use, or after delivery.

14. Split Shipments

Some orders may arrive in separate packages depending on:

stock location
item type
packaging requirements
pre-order timing
fulfillment partner availability

Where split shipment occurs, customers may receive multiple delivery notifications or tracking numbers.

15. Pre-Orders and Made-to-Order Items

Some products may be offered on a pre-order, limited release, or made-to-order basis.

Where this applies, the product page will generally indicate that the item is not ready for immediate dispatch.

For these items:

processing and dispatch times may be extended
estimated shipping windows may change
orders containing pre-order items may be held until all items are ready, unless otherwise stated

Attentra Studio is not liable for delays related to production timelines, artist schedules, manufacturing issues, or fulfillment delays associated with pre-order or made-to-order products.

16. Limited Editions and Launch Products

For limited runs, launch products, special collections, and high-demand releases:

dispatch may take longer than standard timeframes
stock may become unavailable before all carts are completed
orders may be subject to verification
suspicious or bulk-buy orders may be cancelled

We reserve the right to cancel or limit orders that appear intended for unauthorized resale or that interfere with fair customer access.

17. Digital Products and Delivery by Email or Download

Where Attentra Studio sells digital products such as:

ebooks
downloadable journals
PDF materials
digital essays
digital workbooks
digital companion products
audio files
exclusive digital content

delivery will typically occur by:

download link
account access
email fulfillment
on-screen post-purchase access

Customers are responsible for providing a valid email address and checking spam or junk folders.

Attentra Studio is not responsible for failed digital delivery caused by:

incorrect email addresses
mailbox restrictions
customer spam filters
internet issues on the customer side
incompatible devices or software not stated as supported

Digital delivery does not involve physical shipping charges unless expressly stated.

18. Shipping Restrictions on Certain Products

Some products may not be available in all regions due to:

local import restrictions
product materials
battery or carrier restrictions
legal limitations
fulfillment partner limitations
product-specific shipping constraints

We reserve the right to cancel and refund orders that cannot legally or practically be shipped to the destination provided.

19. Title and Risk

To the extent permitted by applicable law, title to physical goods and risk of loss may pass to the customer once the order is transferred to the shipping carrier or delivered, depending on the nature of the order and applicable consumer law.

Nothing in this policy removes rights that customers may have under mandatory consumer protection laws.

20. Force Majeure

Attentra Studio is not liable for shipping delays, processing failures, or inability to fulfill orders caused by events beyond our reasonable control, including but not limited to: