Refund policy

Overview

Attentra Studio is committed to ensuring that customers receive products that meet expected standards of quality and accuracy. This Return & Refund Policy explains the circumstances under which returns, exchanges, cancellations, and refunds may be issued for purchases made through the Attentra Studio website.

By purchasing from Attentra Studio, customers agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return within 30 days of receiving an item.

To be eligible for a return, the item must:

Be unused, unworn, and in the same condition it was received
Be returned with all original packaging, tags, and accessories
Not show signs of use, damage, or alteration
Be accompanied by proof of purchase or order confirmation

Items returned that do not meet these conditions may be rejected.

How to Start a Return

To initiate a return request, customers must contact:

Email: lunchiano.dbana@gmail.com

When submitting a return request, please include:

Order number
Name used for the purchase
Reason for return
Photos if the item is damaged or incorrect

Once the request is reviewed, instructions for returning the item will be provided.

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Customers should inspect their order immediately upon receiving it.

If an item arrives:

Damaged
Defective
Incorrect
Incomplete

Customers must notify Attentra Studio within 48 hours of delivery.

Photographic evidence may be required in order to process a replacement or refund.

Failure to report an issue within this timeframe may result in the request being declined.

Non-Returnable Items

Certain products are not eligible for return for hygiene, safety, or operational reasons.

These include:

Digital products (ebooks, downloads, digital journals, or digital content)
Gift cards
Downloadable files
Custom or personalized products
Clearance or final sale items
Items marked as non-returnable on the product page
Used or worn merchandise

Digital products become non-refundable once the file has been downloaded or accessed.

Exchanges

Attentra Studio does not offer direct product exchanges.

If a customer would like a different item, the correct process is:

Request a return for the original item
Once approved, place a new order for the desired item

This ensures inventory accuracy and faster processing.

EU Consumer Rights (14-Day Cooling Off Period)

For customers located within the European Union, consumer protection laws provide a 14-day cooling-off period.

Customers may cancel or return an order within 14 days of delivery, without needing to provide a reason.

However, the following conditions still apply:

The item must be unused and in original condition
Original packaging must be included
Proof of purchase must be provided

The cooling-off right does not apply to:

Digital products once downloaded
Personalized or custom items
Sealed products opened after delivery where hygiene protection applies

Return Shipping Responsibility

Unless the return is due to:

A defective product
A damaged product
An incorrect item sent by Attentra Studio

Customers are responsible for return shipping costs.

Attentra Studio is not responsible for lost or damaged returns during transit.

Customers are advised to use tracked shipping services.

Refund Processing

Once a returned item is received and inspected, Attentra Studio will notify the customer regarding the status of the refund.

If the return is approved:

Refunds are issued to the original payment method
Processing occurs within 10 business days

Depending on the customer’s bank or payment provider, additional processing time may occur before the refund appears in the account.

Refund Rejections

Refund requests may be declined if:

The item shows signs of use
The item is returned damaged due to improper packaging
The return request was submitted outside the return window
The product is non-returnable according to this policy
Fraudulent or abusive refund behavior is suspected

Chargebacks and Payment Disputes

Customers are encouraged to contact Attentra Studio before initiating any chargeback or payment dispute with their bank or payment provider.

Fraudulent chargebacks or disputes filed without contacting Attentra Studio may result in:

Permanent restriction from purchasing from Attentra Studio
Legal recovery of disputed funds
Submission of dispute evidence to payment processors

Lost Packages

If a package is marked as delivered by the shipping carrier but the customer claims it was not received, the customer must first contact the shipping carrier to investigate.

Attentra Studio is not responsible for packages confirmed delivered by the carrier.

Policy Updates

Attentra Studio reserves the right to update or modify this Return & Refund Policy at any time to reflect operational changes, legal requirements, or service improvements.

Updates will take effect immediately upon publication on the website.